If you cannot access the AeroNet Portal, then you will need to contact Air Canada for a login and password. If you require further assistance in accessing the portal then contact Air Canada's Help Desk (operated by IBM) at 1-866-274-5444 (toll free) or 1-514-422-4357 (local Montreal area number).

Please note that (as with many sites) you have three tries in order to login with the correct password. After that, you will need to reset your password which can take hours. If you don't know your password, please don't guess. Just click on "Forgot your password".

Most active and retired employees have access to the Aeronet but some retirees may not have access due to special circumstances. If you have forgotten your password, and do have access, then click on "Forgot your password" below the log in fields and you will be prompted for your Employee ID, this must be your 6 digit number that is on your AC pay cheque or Pension slip with the initials "AC" before it. If you only had 5 numbers in your employee number just add a "0" to the beginning (i.e. - 12345 becomes AC012345).

 

Hope this helps all those with access problems. If you want to ask questions regarding this topic, click here for the Forums article where we can further assist if necessary.

The ACFN Team

Since rebuilding the ACFamily Network Web site some members have been having problems finding where to login for the Forums. The following are directions for the "New" ACFamily Network forums area.

At the top of the main site page, (this is where you are now) click on Forums.

 

On the next page, fill in your User Name and Password in the area indicated below. If you are not a member yet, then click on the Register button. If you forgot your user name or password (or both) then click here and let us know. We will do our best to help you.

We sometimes have members with problems accessing the web site properly. Some symptoms are that they keep getting logged out when changing from page to page or they are logged out immediatley after logging in. If you are having these types of issues then we may have directed you to this page to read it over and ask you to "delete your cookies". 

Please note that cookies are used to store passwords to frequently visited sites so that you don't have to enter them every time you visit a site. This is convenient but shouldn't be used on computers outside the home (office, library, etc). You should have passwords to all sites recorded elsewhere as well as sooner or later you will need to delete your cookies or your hard drive may fail and you will then lose all these settings.

Deleting ACFamily Cookies Only

The best way to solve your ACFamily cookie problems is to just delete the cookies affecting this website. Here are Microsoft's directions on how to do this.

 

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Further info regarding cookies if you want to delete ALL your cookies.

The directions below are from an article by Dave Taylor from www.netdummy.com These directions are for Internet Explorer as most people are still using this browser as it comes installed with Windows. You can also search on www.google.ca for instructions on other operating systems and browsers.

Question

I'm becoming paranoid about people tracing what I do online and have decided that one proactive step I can take is to delete all of my "cookies" in MSIE [Microsoft Internet Explorer]. Will that work, and if so, how do I delete these pesky cookies?

Answer:

First, are you sure that you really need to delete your cookies? There is a lot of misinformation surrounding browser cookies, and unfounded paranoia that they can harm your computer. Typically, all that a cookie can do, is remember that you have visited a website before, and display some information indicating that it "recognizes" you. You log in to Facebook, you log out, you go back a day later, and Facebook has already filled in the login form with your e-mail address, so you don't have to type it in again. Facebook uses a cookie to "recognize" you and pre-fill your e-mail address. 9 times out of 10, nothing worth worrying about.

So, if some know-it-all has advised you that you need to delete your cookies for some reason, you might want to ask them why exactly they think it makes a difference. (It won't protect you against spyware, for example.) If they can't give a clear and coherent reason why they think you need to delete your cookies or what good they think it will do, you may have unmasked a poser.

But assuming the source of your advice is the real deal, here's how to delete cookies in Internet Explorer.

Confusingly, the option to delete cookies in Internet Explorer is located under the menu option "Delete Browsing History". Click the "Safety" menu button and click "Delete Browsing History" underneath it:

This will bring up the "Delete Browsing History" dialog box:

If you just want to delete all of your cookies, then un-check all of the boxes in this dialog box except the one marked "cookies":

and click the "Delete" button at the bottom.

You may see a dialog box appear on the screen for a few seconds while your cookies are being deleted:

(Again, the text of the dialog box is confusing, because it says "Please wait while the browsing history is deleted", but Internet Explorer is not actually deleting your browsing history, it's just deleting your cookies.)

If you want to make absolutely sure all your cookies are deleted, you should restart Internet Explorer as well, since the IE help file advises that this is necessary to make sure all cookies are well and truly gone:

You should close Internet Explorer when you're done to clear cookies that are still in memory from your current browsing session. This is especially important when using a public computer.

Many Air Canada retirees have recently been moved from SunLife to a new company called Claim Secure for their Medical and Dental Coverage. If you are having problems accessing Claime Secure, hopefully the following info will help.

You are presently required to log in to the ACaeronet before you can access Claim Secure, this authenticates to Claim Secure that you are eligible for the benefits provided and adds another security element to the process. Going to Claim Secure's web site directly doesn't seem to allow you to log in directly at this time.

So to start, click on the image below to access the ACaeronet

If you cannot access the AeroNet Portal, then you will need to contact Air Canada for a login and password. If you require further assistance in accessing the portal then contact Ar Canada's Help Desk at 1-866-274-5444 or 1-514-422-4357
Most active and retired employees have access but some retirees may not have access due to special circumstances. If you forgot your password. click on "Forgot your password" below the log in and it will prompt you for your Employee ID, this must be your 6 digit number that is on your AC pay cheque or Pension slip with AC before it. If you only had 5 numbers in your employee number just add a "0" to the beginning (i.e. - 12345 becomes AC012345).

Once in the ACAeronet Portal, click on the "My Retirement" tab for retirees or "My HR" for active employees. From there, in the right hand section click on the Claim Secure e_Profile for full access to the Claim Secure site. You may have to re-enter your UserID and Password again at this point.

Hope this helps all those with access problems. If you want to ask questions regarding this topic, click here for the Forums article where we can further assist if necessary.

The ACFN Team